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Predictive Dialer from IQDIAL.COM

 

1-800-553-8159

Predictive Dialer from IQDIAL.COM

Increase Agent Productivity by 300%

  • Adaptively control the pace of outbound dialing
  • Dial leads only as agents become available
  • Automatically leave recorded voicemail while moving to the next call
  • Keep agents at peak efficiency

The Predictive Dialer Makes Your Contact Center More Productive

The Five9 Predictive Dialer connects agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from answering machines and other automatic devices. The Predictive Dialer uses mathematical formulas to predict both the average time it will take for calls to be answered and agent availability, and adjusts the dialing rate accordingly. The Five9 Predictive Dialer enables call center agents to dramatically increase their number of live voice connections.

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Smart Dialers

Minimize Agent Waiting

The iqDIALER predicts when agents will be available and has new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Instant Customer Details

IQdiale Screen pops show agents who they are talking to and give them the customer history. Agents can greet a customer by name and dive right into the problem without wasting time on preliminaries.

CRM Integrations

Automatically Log Calls

The Five9 software automatically logs call details to the CRM so agents don’t waste time on data entry. Five9 is accessible directly from the CRM interface so agents don’t have to keep switching screens.

Get the Outbound Contact Center Data Sheet

Learn how you can leverage the Five9 Outbound Contact Center with multiple dialing modes and TCPA-compliant Manual Touch Mode for mobile to ensure the speed and success of your outbound campaigns.

DOWNLOAD DATA SHEET

Inbound Call Centers

ACD, IVR, & CTI

Omnichannel Call Centers

Social, Mobile, Email, & Chat

Outbound Call Centers

TCPA, Predictive, Power, & Progressive Dialers

Blended Call Centers

Integrated Outbound, Inbound, & Omnichannel

Why
Choose
Five9

Simple Pricing

Month-to-Month or Annual

Our pricing is simple. No long-term contracts. Monthly or annual pricing is based on the number of seats.

Cloud Based

From 3 to 1,000+ Agents

No special hardware or system purchases are necessary to run Five9. All you need is a computer, Internet, and headset.

Voice Quality

We Use Top-Tier Providers

Crystal clear voice quality using voice lines and VoIP from premium providers, such as Comcast and AT&T.

CRM Integration

Salesforce, Oracle, NetSuite

Five9 integrates with all the leading CRM packages including Salesforce, Oracle, and NetSuite.

Call Center Versatility

Inbound, Outbound, & Blended

Five9 works in all calling environments, supporting inbound, outbound, and blended needs.

IQdial.com Is Positioned Highest in Ability to Execute

In Gartner Magic Quadrant for Contact Center as a Service

Independent industry analyst firm Gartner named Five9 a Leader in the Magic Quadrant for Contact Center as a Service. Download the report and learn how Five9 stacks up against the competition.

Please watch the short video on IQdial.com

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Five9. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Pay Only for What You Need

Pricing is based on the number of seats, usage, and features. If you only need three seats, you only pay for three seats. Changing that number is easy.

No Long-Term Contracts

Choose a month-to-month or annual plan. IT’s your choice. There are no long-term contracts to limit your flexibility.

No Infrastructure Costs

All you need is a computer, Internet, and a headset. Five9 is in the cloud, so there are no big up-front costs. No servers. No technicians. No maintenance.

No Surprises

Pricing is simple. The basic product includes a generous set of features and popular bundled plans with unlimited talk-time and monthly per-agent fees. Unbundled pricing is also available.

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